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Emotional Intelligence: Why Integrate It into the Daily Practices of Human Resources?

In the ever-evolving world of human resources, it is increasingly recognized that emotional intelligence plays a crucial role in the success of organizations. Therefore, integrating emotional intelligence into human resources management becomes a necessity. In this article, we will explore the reasons why emotional intelligence should be an integral part of the daily practices of HR.

What is Emotional Intelligence?

Emotional Intelligence (EI) refers to the ability to recognize, understand, manage, and effectively use emotions, both one's own and those of others. It consists of five key competencies:

  1. Self-awareness: Understanding one's emotions, strengths, and weaknesses.

  2. Self-management: Controlling emotions, managing stress, and maintaining motivation.

  3. Social awareness: Understanding the emotions of others and developing positive interpersonal relationships.

  4. Relationship management: Communicating effectively, influencing others, and resolving conflicts constructively.

  5. Social motivation: Inspiring others to reach their best potential.

Why is Emotional Intelligence Crucial in HR?

  1. Recruitment and Selection: HR increasingly uses EI as a selection criterion for candidates. Individuals with high EI are often better equipped to work in teams, solve problems, and adapt to changes.

  2. Leadership and Management: Leaders and managers with high emotional intelligence are better equipped to inspire and motivate their teams. They can manage stress, make informed decisions, and create a positive work environment.

  3. Stress Management: EI helps HR professionals manage their own stress and support employees facing stressful situations. This can contribute to reducing turnover rates and improving job satisfaction.

  4. Conflict Resolution: Conflict resolution is an essential part of the HR role. EI enables the constructive management of conflicts, fostering communication and mutual understanding.

  5. Communication and Interpersonal Relationships: HR must constantly communicate with employees, candidates, and other stakeholders. High EI facilitates effective communication, strengthens relationships, and promotes collaboration.

How to Integrate Emotional Intelligence in HR?

Training: Provide EI training for employees and managers. This can include workshops on stress management, effective communication, and emotional leadership.

EI-Based Recruitment: Integrate EI assessments into the recruitment process to identify candidates with high EI.

Emotional Leadership: Encourage managers to develop their EI and apply it in team management.

Positive Work Climate: Foster a work environment that encourages the expression of emotions, conflict resolution, and collaboration.


Emotional intelligence is not just a passing trend but an essential skill for HR professionals. It contributes to more successful recruitments, more effective leadership, better stress management, and more positive interpersonal relationships. By integrating EI into the daily practices of HR, organizations can not only enhance productivity but also create a healthier and more fulfilling work environment for their employees. The future of human resources is undeniably emotional.

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